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Guarantee

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product, you must contact us within a reasonable time. A reasonable term is in any case two months. Under certain circumstances, a term of more than two months may also be acceptable.
If you contact us in time, we will arrange a free repair or replacement.

 

Complaints

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing info@3dmodelleurvdeijk.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

After receipt of your complaint you will immediately receive a confirmation from us and we will answer your complaint within 14 days of receipt, if it takes more time, we will inform you.

 

Security of your data:

The website www.3DModeleurVDEIJK.nl has an SSL certificate. Secure Sockets Layer (abbreviated as SSL), revolves around encryption. This is done via a secure data storage point, which works via a secure connection with a 256-bit SSL certificate. Personal and payment data and sensitive private data are sent encrypted. Passwords are also stored encrypted. SSL ensures the encryption of, for example, credit card data or personal information, and thus ensures that this information cannot be stolen.